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What does a water damage restoration company do?

By Kustom Disaster Restoration
Posted September 28, 2022

We know that calling a professional for help with a water damage disaster is an unpleasant task. It means that your home was notably damaged in some way by a flood or excess water. The entire water damage restoration process can be intimidating, especially if you’ve never been through it before. 

At Kustom, we want to help make the process as quick and stress-free as possible. As a result, this post takes a deep dive into what we do every day. We hope you never have to make that call in need of water damage restoration—but if you do, you will understand exactly what you can expect from us. Here is everything we do, step-by-step.

Water Damage Restoration 101

If your home has suffered from the effects of a flood (or any other kind of water damage), your first step should be to call a certified cleaning and restoration company as soon as possible. The sooner you call, the more limited the damage will be, and the quicker your property will be restored. Water-based damage is serious and is best left to the professionals to keep the damage minimal.

The first thing that a restoration company will do is assess the extent of the damage and determine the best course of action. If the damage is severe, they may recommend you leave the property and stay somewhere else until your home is safe again.

After this, the water will be removed from your property, normally using large pumps that can quickly remove vast quantities of water and move them off-site. Thorough drying will also be used to remove the lingering moisture from your items, though some things may need to be discarded if they have been affected by category three ‘black’ water.

Once everything has dried completely, our next step is to clean your home. This is a very important step since flood water often contains harmful bacteria and microorganisms. Category three black water, as mentioned above, contains very harmful contaminants. We exercise extreme caution to prevent you from contracting any deadly diseases from contaminated water.

Once everything has been cleaned and dried, it is time to begin moving your items back into your home. Our technicians will help you with this process. Furthermore, your home may require further reconstruction and repair work. This could include repainting, retiling, re-carpeting, and a laundry list of other potential repairs after a flood.

With a bit of time and professional attention, your home will be looking (and smelling) clean again! As a last measure of service to you, our technicians will give advice and counsel regarding how to prevent a water damage disaster from occurring in your home again.

Ready to restore your property, prosperity, and peace of mind? Contact our team today.


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