24/7 Emergency Response


Kustom Charlotte

24/7 Emergency Response

National Reach, Local Touch

Jeff Louis – General Manager

With over 30 years of ownership and management experience in the restoration business and supporting businesses, Jeff brings strong leadership and knowledge of our business in both the commercial and residential sides. Jeff is an avid car collector and gives back by coaching youth travel hockey. Reach out to Jeff and his team today to experience Trust that BuildsTM.

Kustom builds trust in Charlotte, North Carolina

Ashley Cumberbatch

Five Stars

Fantastic company to work with! The workers did an incredible job with my kitchen. They were thorough, communicated with me throughout the process, and finished the job in a timely manner so my husband and I could move back in. Pure professionalism at its finest, something that other companies need to consider.

Lydia Acevedo

Five Stars

I had excellent service from each person who worked on my home, from the project manager to the repairman/repairwoman. They all went above and beyond to make sure I was satisfied & the job was beautifully done.

Benjamin McNeil

Five Stars

Being 100’s of miles from my rental unit in Ashville, NC is never a easy thing, especially when you get reports of a water problem. The water was throughout my rental and being so far away I didn’t know what to do. Thankfully I found Kustom Disaster!! They handled everything from inspection to a quick response to handle my needs and resolving my damages. I would definitely recommend their services to anyone throughout the country.

Why Kustom

We help make your house feel like home again after disaster strikes. From frozen pipe bursts to overflowing toilets, Kustom has industry trained and IICRC certified teams ready to respond when you need us most – whenever that may be 24/7/365.

With fast response, expertise, and the right equipment; Kustom makes mitigating, recovering and repairing your water damage an easy process. From the first call to project completion, we are with you every step of the way providing care, communication, and expert service.


Prepare in advance for disaster recovery success.

No one can predict disaster—but you do stand to benefit from having a specific disaster management plan of action ready to go. The first 12 to 48 hours following a disaster are critical in determining whether your business fully recovers. Whether you’re facing storm damage restoration, fire damage, water mitigation and flood cleanup, mold abatement, or other disaster-related issues impacting your business, be ready with InstantAssist, a detailed business continuation plan that leverages our emergency restoration service expertise to actively safeguard your operational stability.

Learn More

InstantAssist logo for proactive disaster preparation and business continuity planning